At Rio Journey, we strive to provide high-quality travel guides and services. This Refund Policy explains how refunds are handled for digital products and services purchased through our website:
👉 https://riojourney.com.br/

1. Digital Products (Travel Guides)

All digital products are sold and delivered through third-party platforms, such as Hotmart.

Refund Policy for Digital Products:

• Customers are entitled to a 7-day refund period, as provided by the platform
• Refund requests must be made directly through the platform where the purchase was completed
• After the 7-day period, refunds are no longer guaranteed

👉 For full details, please refer to the platform’s official refund policy.

2. Responsibility for Payments

• All payments, refunds, and transactions are securely processed by Hotmart
• We do not store or process your payment information directly
• Any billing-related issues must be handled through the platform

3. Tours and Transportation Services

For private tours and transportation services booked directly with us:

Cancellation Policy:

• 48+ hours before the service: Full refund
• Less than 48 hours: No refund guaranteed
• No-show: No refund

4. Rescheduling

• Rescheduling is subject to availability
• Requests must be made as early as possible
• We will do our best to accommodate changes

5. Exceptional Situations

Refunds or changes may be considered in cases such as:

• Severe weather
• Safety concerns
• Unexpected circumstances

These will be evaluated individually.

6. Chargebacks and Disputes

• Initiating a chargeback without first contacting us or the platform may result in service restrictions
• We encourage customers to contact us or the platform support team to resolve any issues

7. Contact Information

For assistance, please contact:

👉 WhatsApp: +55 21 96529-9294
👉 Website: https://riojourney.com.br/